By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
In order to contract with The-Urban-Market, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The-Urban-Market retains the right to refuse any request made by you, and The-Urban-Market, reserves the right to close your The-Urban-Market, account at its sole discretion. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be The-Urban-Market, or may in some cases be a third party. Where a contract is made with a third party The-Urban-Market, is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18’s.
OUR RETURNS POLICY
If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) using our hassle-free, 3-step returns process HERE.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
Contact Us and Click to Chat
If you complete a general "Contact Us" form on one of our Websites (for example to comment on or ask questions about our merchandise), we may collect your name, email address and any information that you provide in the text of your message.
If you use the Click to Chat feature on one of our Websites (for example to ask questions about our merchandise), we may process any personal data, and any other information that you provide throughout the communication.
While not personal data, we gather navigational information about where you go on our Websites. This information allows us to see which areas of our Websites are most visited and helps us improve the quality of your online experience by recognising and delivering more of the most desired features and services. Additional information, which is not personal data (for example, domain type, browser version, service provider or your IP address) may also be collected by us, which will provide us with information regarding the general use of our Websites.
What Makes Us Different
we deliver an ever-changing selection of brand name and designer products at prices up to 60% less* than the RRP and at a significant discount to the prices in a department store or on the high street.
Unlike other types of retailers that buy seasonally, we buy throughout the year and so have new brand name and designer products arriving several times a week in our online store. So stop by often to see our latest designer finds If you love it, grab it. We don't hold replenishment product in our stock rooms and often, the store managers don't even know what's coming until they throw open the delivery lorry doors. That's what makes us so exciting to shop.
Credit / Debit Cards
Privacy & Safety